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Returns & Exchanges
Dermbasics will happily accept open returns used up to 33%
Spending money on skincare products can be an expensive endeavor. We all want to use products that work. At dermbasics, we want to encourage you to use our professional skincare products and experience results. The difference in using freshly manufactured product vs. product which may have aged in a warehouse is dramatic. It has been proven that product loses effectiveness by 5% for every month it lays waiting to be shipped. The fresher the product, the less you need to apply for maximum results.
If you are trying our professional skincare products for the first time, we invite you to try these amazing regimens that have been recommended to you by your skincare therapist or acquaintances. If the product is not working for your skin type or you do not notice the difference in=2 0u sing a professional skincare product from dermbasics, you can return any or all products for a full refund. Returns can be open and used up to 1/3 of their original unopened weight. We encourage you to use an entire 1/3 of the product before considering a return to give yourself the opportunity to truly experience the results. If a product is not meeting your expectations at that point, simply return it.
Never has purchasing a professional skincare product online been so risk free!
Use the shipping carrier most convenient for you, and send the package and copy of your invoice to the following address, where your return will be processed according to your instructions:
dermbasics
REF: RMA# (your invoice order number)
PO Box 3243
Paradise, CA 95969.
If you have any questions about our return policy, please call us at 1 (877) 890-9228, 10:00 a.m. PST – 5:00 p.m. PST, Monday through Friday.
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